Privacy Policy

Baobab Camps & Lodges, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website www.baobablodges.com or stay at our camp and lodge in the Serengeti. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect:

We may collect various types of information, including but not limited to:

• Personal Information: Name, email address, postal address, phone number, date of birth, passport information, and other relevant details.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Reservation Information: Details of your stay, including arrival and departure dates, room preferences, and special requests.
• Usage Information: Information about how you interact with our website, such as browsing history, IP address, device information, and cookies.
• Communication Information: Records of your communication with us, including emails, phone calls, and correspondence.

2. How We Use Your Information:

We use the collected information for the following purposes:

• To Process Reservations: Managing your bookings, providing confirmation details, and ensuring a smooth check-in and check-out process.
• Guest Services: Providing personalized services during your stay, fulfilling special requests, and enhancing your experience.
• Communication: Sending updates, newsletters, promotional offers, and responding to your inquiries.
• Payment Processing: Processing payments, refunds, and preventing fraudulent transactions.
• Website Improvement: Analyzing usage patterns, optimizing website performance, and enhancing user experience.
• Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our policies.

3. Data Sharing and Disclosure:

We may share your personal information with third parties under the following circumstances:

• Service Providers: Sharing data with trusted partners for services like payment processing, customer support, and marketing.
• Legal Requirements: Complying with legal obligations, court orders, and law enforcement requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Consent: With your consent, we may share information as disclosed to you at the time of collection.

4. Data Security:

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no data transmission over the internet can be guaranteed as completely secure.

5. Your Choices:

You have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for specific data processing activities.
• Opt out of receiving promotional communications.

6. Cookies and Tracking:

We use cookies and similar tracking technologies to collect information about your interactions with our website. You can manage your cookie preferences through your browser settings.

7. Children’s Privacy:

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to Privacy Policy:

We may update this Privacy Policy periodically to reflect changes in our practices. The updated policy will be posted on our website with the effective date.

9. Contact Us:

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at reservations@baobablodges.com

By using our website or services, you agree to the terms outlined in this Privacy Policy.

Baobab Lodges & Camps – Serengeti!